Refund policy
Return and Exchange Policy
We want you to be 100% satisfied with your purchase. If for any reason you are not, please see our return and exchange policy below:
Return Period
- Defective or Damaged Products: We accept returns up to 30 days after the delivery date for items that have manufacturing defects or were damaged during shipping.
Conditions for Return
- Defects and Damages: The product must be in the same condition as received. We will send a new item at no additional cost or issue a full refund after verifying the defect or damage.
- Size Exchange: If you need to exchange your item for a different size, please contact us within 14 days of receiving it. The product must be unworn, unwashed, and in its original condition with all tags intact. Customers are responsible for return and reshipping costs. Exchanges depend on stock availability.
- Return Request: Contact us at contact@metroblackbrand.com with your order number and detailed photos of the product you wish to return or exchange.
Return Procedure
- Contact Support: Email contact@metroblackbrand.com with order details and photos of the defective or damaged product.
- Return Approval: After reviewing your request, we will send instructions on how to proceed with the return or exchange.
- Sending a New Product or Refund: If approved, we will send a new product at no additional cost or issue a full refund.
Exceptions
- Normal Wear and Tear: We do not accept returns or exchanges for items showing normal wear and tear.
- Damage Caused by the Customer: We do not accept exchanges or returns for products damaged by the customer.
Additional Information
- Incorrect Items or Missing Products: If you receive an incorrect product or your order is incomplete, contact us within 30 days of delivery.
- Quality Issues: Any quality issues must be reported within 30 days of delivery so we can take appropriate action.